Facilgo Resident Portal
Creating a resident portal where the residents who are the customers of FacilGo can raise their request regarding their house maintenance.
ROLE & DURATION
UX UI Designer
UX Design, UI Design
2022- 2023
CLIENT
FacilGo
Final Designs
The residents view
The above are some of the main screens that the residents see. It has a dashboard, submit service request section and review service request. The user can also try and resolve themselves following the videos and documents provided or the FAQs.
If they feel they need the technicians to do it for them then they can submit a request
Customer portal setup
The above are some of the main screens that the companies use to customise the portal. They can change the background , logo add the Questions and answers for the FAQs , setup terms and conditions, upload the videos and documents of their technicians that they have recorded earlier for the residents.
Customer portal setup
The above are some of the main screens that the Company see. It has a dashboard, create service request section and review service request. Sometimes when the user is unable to submit request, the call centre does it for them including the date and time
The call centre can also review the request ,based on the query they can schedule or reject the request if needed